Customer Satisfaction Survey

This survey will take approximately 3 minutes to complete. Thanks for taking the time, we appreciate it.

your email address: *

Which treatment did you receive on your most recent visit to Caci Medispa? Please select from one of the following options:

Please select the Caci location that you visited to receive your most recent treatment:

Thinking about that visit. How would you rate the overall level of service you experienced?

Now think about the Caci Medispa staff that you met on your visit. How strongly would you agree or disagree that:

Caci Medispa staff greeted me warmly?: *

Caci Medispa staff were professional?: *

Caci Medispa staff were neat and tidy?: *

Caci Medispa staff treated you like an individual?: *

Caci Medispa staff had the knowledge and ability to solve your concern?: *

For most of our new clients, their first visit to a Caci Medispa includes a skin consultation (note: if you did not receive a skin consultation please select 'Not Applicable' in each of the 4 questions below).

Thinking about your skin consultation, how strongly would you agree or disagree that your Caci Medispa Therapist:

Was interested in you and your concerns?: *

Explained the treatments clearly so that you could understand?: *

Provided you with sufficient information to make an informed decision?: *

Was able to offer you a solution to your concerns?: *

Thinking about the treatment that you received, how strongly would you agree or disagree that:

You were confident in the knowledge and professionalism of your Caci Medispa Therapist?: *

Your treatment delivered the results you expected?: *

Your treatment was value for money?: *

Your Caci Medispa therapist was courteous, attentive and caring?: *

Considering your recent experience at Caci Medispa, how likely would you be to come back for another treatment of the kind you had?

Considering your recent experience at Caci Medispa, how likely would you be to come back for any another service or treatment?

How would you rate your overall experience at Caci Medispa?

Will you be recommending Caci Medispa to your friends?

Based on your experience at Caci Medispa are there any comments or suggestions that you would like to make? (If you do not wish to make a suggestion, please type 'None').

What prompted you to visit Caci Medispa? Please select from one of the options below:

Lastly - which age group do you belong to?

On occasion we may wish to contact you to discuss your response in more detail. If you would rather that we did not contact you, please select the ‘don’t contact’ option below: